When you watch now tv, the video stream isnt sent to your device in one go. When i download a programme, i get a much slower speed than on other wireless devices. Increased demand has put pressure on networks especially during. And with sky mobile, you can watch sky tv on the go without using your data. Before i contact sky thought i would see if anyone has any suggestions. Over the past few weeks, my sky box has suffered an intermittent problem where its very slow to process commands from the remote control. Usually i can select a hd show or movie and within less than 30 seconds it will have downloaded enough to start watching and the download will always keep ahead of playback but over the past couple of days its been so slow that you actually have to go and do something else when youre. Although you cant access your sky q box recordings on the go you can still watch live tv or on demand shows and movies via the sky go app. My sky hd box seems to be getting slower and slower. Select preferences, then on demand default download format, and choose sd, hd or uhd.
If your sky box has a triangle sky logo on the front, then it already has inbuilt wi fi press setup on your remote, scroll to internet connection and follow the. Fix issues with slow loading or buffering now tv help. We want to watch a film, click on it and its available in seconds. If theres a delay often caused by a slow network your show pauses while it waits for the next packet.
Gorillawheels link to this post time to get a temporary cable from router to sky box and see if that makes a difference, if it does then proves the likely scenario that the wireless connection may be the limitation. Plusnet advised changing channels on the router which only improved it slightly. Movies used to be available to play almost instantly. Enter the app name sky go and click the next button on the bottom. If you are experiencing problems with the player, follow the steps below to uninstall and reinstall the player. The power light will display as amberred while the sky box powers up. Sep 02, 2015 sky ready to launch new skyq box with ondemand films and live. For example, i can press pause and then have to wait 510 seconds before it finally pauses. Aug 20, 2011 my sky hd box seems to be getting slower and slower. New features available free to all sky customers include download next, which automatically downloads the next. The best bit about sky ondemand is you dont have to watch the ads. Having multiple devices on your internet network can slow loading time. If youre not connected, please click here for instructions on how to connect.
Using the sky service on wireless with their wireless box connected to my sky hd box, i am. This includes iplayer4od etc as well as all the sky channels. For about a week now i have been unable to download anything from the on demand section. Sign in with your sky id and well run tests on your connection and setup to find what may be causing your problem, then show you quick steps to help fix your connection or your slow wifi not got a sky id. Pick internet connection settings, and choose easy. Click the apps and scroll down to the bottom, then find and select the installed aptoide tv app. I use to have sky broadband two years ago, so im not sure if they still do this. Offering a good balance between speed, data connectivity, and cost, this plan is tough to beat as it offers great value against competitors within the same price range. An online streaming service with the widest variety of live cable channels. I quickly check the skybox network tab again and i see. If you dont need your device anymore get in touch and we will sort it out. I have also had loss of broadband signal, which resulted in sky sending me a new cablefilter and also a new router. If a power cycle it, seems better for a few days, but then begins to slow down.
May 25, 20 when i download a programme, i get a much slower speed than on other wireless devices. Download the mobile app via the app store or play store and register using your sky account number or you may visit ph on your pc or desktop. Bringing quality cable tv entertainment and highspeed broadband internet to every filipino home25 years and beyond. Stream over 55 live tv channels online including abscbn hd, warner tv, cartoon network, dicovery channel, axn, and more. Plus, it also allows you to download great entertainment, movies and box sets to compatible mobiles, tablets and laptops, depending on your sky tv subscription. Press the leftright arrow buttons to highlight settings. Autoplay when autoplay is enabled, a suggested video will automatically play next. I press a key on the remote, and there is a significant delay between the keys being pressed on the remote, and the acutal box processing it. Fix buffering issues on my now tv box or smart stick. For example, if hd is unavailable, the show will download in sd.
The sky go desktop app makes it even easier for you to find the programmes you want to watch. The sky box wasnt connected this morning even though i had put manual wifi settings into it in oct to get on demand to work. Once you have launched the app click the search icon on the top of your screen. This problem may have coincided with an update of my sky box. I have also just read on a sky forum that someone with a pace box has also had an overnight update and his box is now a lot more responsive. Sky on demand is an online streaming service with the widest variety of cable channels you can watch live and on demand.
Sky showcase is still updating itself well as well as it does for me, which is a programme every now and then. For live ultra hd broadcasts football, currently, sky uses satellite transmission and reception. Call sky and ask them to put you on a gaming profile, this should almist double your download speed and increase your upload speed fairly. Despite rebooting by sky q box my bt router and resetting my sky q box downloading and on demand takes so long it is unusable. Experiencing slow streaming or constant buffering while watching movies or.
Upgrade to the sky q 2tb settop box that can record up to hours of sd shows and lets you record four shows while watching a fifth for a oneoff payment of. Your rights if youre fed up with slow and patchy broadband at home. Automatic updates can sometimes cause the box to lock, the only solution being to restart the box. If your home wifi signal is strong near your sky box we can lend you a sky link to connect your sky box to your home wifi. Sky box office is available on sky on demand with the latest selection of movies to watch for an additional charge.
After going on gaming profile, sppeed increased to 16mb. Feb 14, 2017 sky q ships with a swathe of smart features from the inbuilt apps, vimeo ondemand video, and wireless fluid viewing multiroom theres plenty to be getting on with. Every consumer is looking for the right balance between cost and value to get the most for their money. Anybody else suddenly experiencing slow on demand downloads to their sky hd box. Failed downloads on sky on demand through overplay dns satsuk. Sometimes it can take 10 seconds to either change channel or bring up a menu. For on demand downloads, sky uses a technique called progressive downloading to the hard disk in the sky q settop box. Any ideas as to whats gone wrong and what we can do. To sign in and start watching tv, sky customers will need a sky id and a sky go extra subscription. Since getting our sky q box around a year ago in our new house weve been amazed by the download speed. The show should restart, but at an agonisingly slow pace.
If your default download format is unavailable, itll download in the next available format. The higher the broadband speed, the quicker it takes to download a programme. If your sky box has a triangle sky logo on the front, then it already has inbuilt wifi press setup on your remote, scroll to internet connection and follow the. As were lending you a sky link connection device to enhance your sky experience, please look after it.
Have just set up the wireless connector to our sky hd box all is working. Now you can catch up on your favorite tv shows not only on your big screen at home but also on your devices. Nov 14, 2016 for ondemand downloads, sky uses a technique called progressive downloading to the hard disk in the sky q settop box. Especially those of you with a box no longer under warantee wishing to avoid having to contact sky or pay for an engineer. My sky hd box used to download hd movies at a good speed up until a couple of weeks ago. If your download speed is far lower than what youve been promised, you. How to fix your sky on demand problems sky phone number.
If youve tried our quick fixes and are still experiencing buffering, try the following. I tried the wireless key on the off chance that the new firmware update might have fixed the connection problems and for the first time since the oct firmware update that started the problem it worked. Sky go is included at no extra cost to your sky tv subscription. I have just started using sky s catchup service to download programmes from bbc iplayer, but it seems very slow. Sky on demand is an online streaming service where sky subscribers can enjoy live tv channels and catchup episodes of local and cable tv shows for free. Go to control panel and click on uninstall a program uninstall all skyondemand players. Tv on demand services such as through a sky hd box might be using it to download tv shows, or your games console might be downloading updates or new. When those services dont work though its a real pain. New sky feature will appeal to box set fans good housekeeping. On demand and download is slow page 2 sky community. Press home on your sky q remote and select settings, then setup. Sky ready to launch new skyq box with on demand films and live.
Stream and download great tv, films and live sport with the allnew sky go app. Noticed for the past couple days sky s on demand services via the skyhd box have been extremely slow. Sign in with your sky id and well run tests on your connection and setup to find what may be causing your problem, then show you quick steps to help fix your connection or your slow wifi. It downloads the programme to your sky box so you can watch in the same way as any other recorded programme and skip through. Press the ps button on your controller to get to your main menu, the ps3 xmb xross media bar go to settings, followed by network settings. And if you dont find what youre looking for no problem, just start a. Playstation 4 players will have to endure slower download speeds. Select the sky go app from the search results and click the install button to install the app on your device. Taking over half an hour to download one episodes of greys for example. Hello, my sky hd box used to download hd movies at a good speed up until a couple of weeks ago. Apr 12, 20 before i contact sky thought i would see if anyone has any suggestions. When the power light will turn green your sky box is ready. The higher the broadband speed, the quicker it takes to download. These will only be available if your box is connected to the internet.
Sky go extra enables sky customers to stream live and on demand tv on your games console. On sky box, i see connection to router ok connection to on demand ok ip address. Try our simple steps to try get you back up and running. Here you can find details on how to set up, use or fix problems with sky tv on demand, including how to connect your sky box to the internet. Sign in with your sky id so we can test your connection. Next, select wired connection and then test connection to finish. Exclusive to subscribers of skycable, skybroadband, and skymobi. Sky arent short of ways to make your tv viewing experience a more pleasurable one. Discover over 350 box sets and a great range of exclusive shows you cant get anywhere else. Its simple to create a sky id if you dont already have one, or get help with your sky id if youve forgotten your details. Game of thrones to end after three more seasons but a prequel.
322 1213 1359 1358 1518 1390 442 193 134 752 1265 775 479 175 59 937 656 1439 344 603 398 1552 310 1463 1069 5 1333 554 664 150 1083